Privacy Policy

1. Information We Collect

Information You Provide Directly

When you fill out a form on our Site — including the quote request form, contact form, or careers application form — we may collect:

• Your name
• Company name
• Email address
• Phone number
• Mailing address
• Resume and employment history (careers applicants)
• Details about your logistics requirements (service inquiries)

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms
• Device type (desktop, mobile, tablet)
• Geographic location (country/region level)

This information is collected through cookies, web beacons, and similar tracking technologies. See Section 5 (Cookies) for details.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to inquiries — To process your quote request, answer your questions, or respond to your application
• Providing services — To manage our logistics services and communicate with clients about their operations
• Improving our website — To analyze Site usage, improve content, and optimize user experience
• Marketing communications — To send relevant updates about our services (only with your consent; you may opt out at any time)
• Legal compliance — To comply with applicable laws, regulations, and legal processes
• Business operations — To manage our internal operations, including auditing, data analysis, and troubleshooting

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your personal information only in the following circumstances:

• Service providers — With trusted third-party vendors who perform services on our behalf (e.g., website hosting, email delivery, analytics), subject to confidentiality agreements
• Legal requirements — When required by law, regulation, legal process, or governmental request
• Business transfers — In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction
• Protection of rights — To protect the rights, property, or safety of Mikhaiel Logistics, our clients, or others

All third-party service providers are contractually obligated to handle your personal information in accordance with this Privacy Policy and applicable privacy laws.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:

• Quote and contact inquiries: Retained for up to 2 years, or until the business purpose is fulfilled
• Client records: Retained for the duration of the business relationship plus 7 years, in accordance with Canadian tax and business record requirements
• Careers applications: Retained for up to 1 year after the application date, unless you are hired (in which case, retention is governed by employment policies)
• Website analytics data: Retained in aggregate for up to 26 months

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve your browsing experience and analyze Site traffic.

Types of cookies we use:

• Essential cookies — Required for the Site to function properly (e.g., form submissions, security)
• Analytics cookies — Help us understand how visitors interact with the Site (e.g., Google Analytics)
• Functional cookies — Remember your preferences and settings

Managing cookies:

You can control or delete cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Site. For more information on managing cookies, visit allaboutcookies.org.

Google Analytics:

We use Google Analytics to collect anonymized usage data. Google Analytics uses cookies to track visitor interactions. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On.

6. Your Rights

Under PIPEDA and applicable provincial privacy laws, you have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct any inaccurate or incomplete personal information
• Withdrawal of consent — Withdraw your consent to the collection, use, or disclosure of your personal information (subject to legal and contractual restrictions)
• Deletion — Request that we delete your personal information, where it is no longer required for the purposes outlined in this policy

To exercise any of these rights, contact us at:

info@mikhaiellogistics.com
1-877-788-5134 ext. 103

We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS/TLS)
• Secure hosting infrastructure
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security reviews

No method of data transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites that are not operated by Mikhaiel Logistics. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, contact us at: