Frequently Asked Questions

A third-party logistics (3PL) provider manages warehousing, order fulfillment, transportation, and other supply chain operations on behalf of businesses. Mikhaiel Logistics is an enterprise 3PL operating 6 locations across Canada. We handle warehousing, fulfillment, pick and pack, kitting, cross-docking, transportation, and inventory management for major enterprise brands across retail, pet products, and hardware.

Pricing is based on the services you use and the volume you move. Common components include storage fees (per pallet), handling fees (receiving, picking, packing), and transportation rates (per shipment or per mile). We build custom pricing models based on your specific requirements — there's no one-size-fits-all rate card. Request a quote with your volume details and we'll provide a transparent cost breakdown within one business day.

Yes — this is one of the primary reasons enterprise brands partner with a 3PL instead of running their own warehouses. Our cross-trained warehouse staff can scale up rapidly during peak periods (Q4 retail surge, promotional launches, back-to-school) without the hiring, training, and layoff cycle. With six facilities across Canada, we have the physical space to absorb volume spikes that would overwhelm a single-facility operation.

Three things. First, you're working with a family-owned business where the founders are still directly involved in operations. Decisions happen in hours, not committee cycles. Second, our team actively identifies cost savings in your supply chain — consolidating shipments, restructuring layouts, finding efficiencies you didn't ask for. Third, we operate with flexibility beyond the contract. Emergency Saturday shipments, last-minute kitting runs, non-standard delivery requirements — we figure it out rather than pointing at the SLA and saying no.